Delivery

CASA DE FOLKLORE aims to dispatch all orders within 2-3 working days, although this may be longer during particularly busy periods.
Our team will be sure to keep you updated on the progress of your order. You'll receive a confirmation email as soon as your order has been dispatched. 

DELIVERY TIMES

United Kingdom
You can expect your package within 2-5 working days of placing your order (excludes weekends and bank holidays).
International 
You can expect your package within 5-10 working days (excludes weekends and bank holidays) after placing your order.
DELIVERY CHARGES
United Kingdom: £5.00
Europe: £15.00
  Worldwide: £25
DELIVERY METHODS
The majority of our orders are sent using a courier service and many deliveries may require a signature upon delivery, so if you are not able to be at home, then we suggest sending your order somewhere which you or someone you trust will be able to sign for your package, for example a place of work. For international orders Royal Mail work in conjunction with the local postal service within each country.

A NOTE TO OUR EU CUSTOMERS

Due to the UK leaving the EU, all of our EU customers will now be charged an import tax based on your location and the local taxes that apply.  The biggest change is the extra charge, alongside our normal postage rates, for shipping from the UK to EU countries. Brexit Value Added Tax (aka VAT, sales tax, or GST) will now be charged to EU customers. This tax goes to the government of the country in which the order has been made. It is the sole responsibility of EU customers when we ship to you, and it will be charged at the normal rate of VAT in your country.
 
This tax will be collected by the courier before they deliver to you, they usually send an email with a bill for the VAT. Note that VAT is only charged as a percentage of the cost of our ceramics, and is not charged against shipping.

For any inquiries contact us at:

info@casadefolklore.co.k
Tel: 07891730361